Please supply a delivery address where someone will be available to accept your parcel.
We will endeavour to dispatch your order within 24-48 hours (excludes bank holidays when orders will be despatched from the 1st working day onwards after the holiday).
We will dispatch all orders received by 3pm the same day and those after 3pm the following day.
Any orders placed on a Friday after 3pm will not be dispatched until Monday.
Please allow up to 7 working days for delivery of orders to Great Britain and Northern Ireland.
Please allow up to 10 working days for delivery of orders to Republic of Ireland.
Please allow 15-20 days for delivery of orders to Europe and the rest of the world.
Note – we are unable to process orders to a PO Box address.
Our postage rates are as follows:
Free postage for delivery over £20, otherwise the following rates apply:
UK – £2.95
Republic of Ireland: £3.95
Other countries: £7.50 per order
Import + Export Duties
If your delivery address is outside the UK you may be subject to any import duties and/or taxes, which are levied once a shipment reaches the destination country. Any additional charges for customs clearance must be borne by the customer.
The customer agrees that as the importer of the goods they ordered they must comply with all applicable laws and regulations of the country in which the goods are received. The customer should also be aware that when shipping internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.
Orders cannot be cancelled after they have been dispatched.
You should inspect the products immediately on delivery and notify us within 48 hours of any damaged items, defects or discrepancies. Any damaged or faulty goods should be returned within 14 days for replacement.
We strongly advise that any returns should be made by recorded delivery, registered post or courier to cover the value of the goods. We cannot be held responsible for undelivered packages.
See Cancellation and returns in Terms and Conditions
Please make returns, along with order confirmation slip to:
Block B, Carryduff Business Park
Tel: +44 (0) 28 9044 9744
Email: [email protected]